BEA is a leading manufacturer of sensing solutions for automatic door systems and for industrial doors.
Founded in 1965 and headquartered in Liège, Belgium, BEA has offices in the United States, Japan, Singapore and China. Our products can be found and seen across the globe.
Innovation is part of BEA’s DNA. Success within the historical markets and rapid advancements in technology have fuelled BEA’s growth into new markets. Looking permanently forward, BEA continues to design and develop solutions for new applications like vehicle and people counting solutions.
DESCRIPTION OF YOUR JOB
We are looking for a Customer Service Officer for our Northern Europe Sales Area, based in Belgium. In this position you will take care of a portfolio of existing customers located in the UK & the Republic of Ireland.
The main tasks of our Customer Service Officer will be to build and develop a strong relationship with designated customers and prospects by giving them proper sales and technical information and handle the administrative tasks related to your activities (quotation, feeding of the CRM, …).
The Customer Service Officer reports to the Head of Northern Europe Area and closely works in collaboration with the other team members (Sales Managers, Technical Sales and Customer Officers) to reach the defined targets.
YOUR SKILLS AND COMPETENCIES
After in-depth and continuous technical and sales trainings, common skills and attitudes are:
Ability to proactively contact your customers to understand their needs and demands, and meet their sales and technical expectations.
Ability to develop subtle, dedicated and oriented sales argumentation.
Ability to give support to organize and coordinate the business trips of your colleagues.
Ability to organize the meetings of your customers visiting BEA’s premises and participate in these meetings.
Readiness to stretch your comfort zone, because learning is a continuous process.
Curiosity : you are keen to dig deeper and understand how things work. From the sensor industry to our clients business specifics, to the nitty-gritty of your job, you are actively curious and seeking answers.
Commitment : you are not afraid of working hard to get the job done. You know that not every task can be part of someone’s job, and you like helping as much as you appreciate being helped.
Adaptability & flexibility : our work environment is ever-evolving and changing. You should feel comfortable with juggling different tasks, changing priorities or working with different colleagues or clients.
Coach Team-playing mentality : we learn a lot from each other and we rely on our colleagues when times get tough. You love to share your knowledge and expertise and are always open to help your colleagues with advice and guidance.
Excellent communication skills : be it with our clients or just between us colleagues, communication is a very important ingredient in building a great relationship. You should strive for clear and crisp messages and not be afraid to ask questions or challenge.
A good sense of humour and a taste for adventure : we’re a fun group and we’re not taking ourselves too seriously. Neither should you! Be ready to have fun and share fun!
Our Customer Officer will also bring:
a first experience as Customer Officer or similar role
sound sales and communication skills
a rigorous, organized and flexible attitude
curiosity and empathy.
An excellent level of French and English (spoken and written) is expected. A very good knowledge of Dutch is an additional asset.
Around the world, BEA employs more than 500 enthusiastic people who invest their time, talent and energy into the advancement of the BEA brand. From engineering and production to sales and support, the BEA team is dedicated to bringing our customers to the highest level of satisfaction, both with our products and the support they receive.
As a worldwide player BEA can offer you an interesting and challenging work in a fast-growing company which focuses on innovation, passion, teamwork, respect and empowerment.
A unique chance to join the core team of an ambitious project that will shape BEA’s future.
An attractive salary package with extra-legal advantages.
An outstanding work location in Liège Science Park.
If you think you’ve got what it takes and you want to make the difference with us we’d love to hear from you: [email protected].