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Customer Officer DACH

As Customer Officer, you are responsible for a portfolio of existing customers for the DACH area.  You are the privileged interlocutor of customers on a daily basis, technically or commercially. You proactively put yourself at the service of internal and external customers.

RESPONSIBILITIES

As a Customer Officer you will have the following responsibilities:

  • Foster privileged connections with customers.
  • Deliveraccurate and complete information to your customers’ leading business and technical issues.
  • Ensure seamless client administrative follow-up.
  • Proactively initiate commercial and technical reminders.
  • Organize and participate in customer visits internally.
  • Identify and meet the customer needs.

You report directly to the Inside Sales Manager and collaborate closely with the Area Sales Manager.

YOUR QUALITIES & SKILLS

  • >4 years professional experience in customer service.
  • Fluent in German, French and English.
  • Rapid learning aptitudes and practical application of technical knowledge.
  • Curiosity, strong business sense and effective communication.
  • Team Player with a solution-oriented.
  • Meticulous, rigorous, organized,and problem-solving.
  • Adaptability, initiative and creativity.

OUR OFFER

  • In addition to being part of a great team that loves collaboration, birthday cake and fun – we offer a competitive package including extra-legal benefits (meal vouchers, eco-vouchers, collective bonus as well as individual bonus, 13th month, teleworking, health insurance and pension plan).
  • BEA takes care of its employees by offering them 5 days of company leave in addition to the 20 days of legal leave.
  • For our new parents, we take in charge 14 weeks of Parental Leave (new borns or adoption), both for moms (full paid maternity leave), dads as well as same sex parents.
  • Under the motto ‘Work hard – Play hard’, our Party Committee makes sure we have cool events and after work drinks to socialize.
  • We offer training programs allowing you to discover the company, your colleagues and understand the products and their applications.
  • Working at BEA means being part of a fast-growing technological company.
  • BEA stands for a pleasant working environment in which we pay attention to a sensible work-life balance.

About BEA

BEA develops sensing solutions that are designed to improve the performance and safety of automated equipment. The company was founded in 1965 and is based in Liège, Belgium. Organized in Business Units (EU, USA, Asia), BEA is present in Pittsburgh, Beijing, Tokyo and Singapore. Worldwide, more than 650 enthusiastic employees invest their energy and talent and contribute every day to the success of BEA.

Our mission is to work closely with the industry, our customers, and manufacturers to ensure that these solutions can enhance overall operations while helping streamline safety, security and productivity. BEA is also expanding its range of services to new markets where our sensing technologies offer a competitive advantage We offer a range of products in the fields of access control, industrial door and passenger transport. Looking to the future, BEA develops solutions for new applications such as vehicle counting and logistics automation.

BEA is an equal opportunity employer and we welcome team members regardless of race, color, religion, gender, sexual preference, age or disability.

 

Please send your cover letter and CV to [email protected]

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