As a Technical Product Specialist, you provide top-notch technical support to VIP clients a focus on high-value sensors. You handle on-site interventions efficiently, build strong client relationships, and collaborate across departments. You organize internal and external technical trainings, collaborate on improvements and lead market expansion efforts for BEA products. You establish and monitor KPIs to ensure quality and continuous improvement.
YOUR MISSION
As a Technical Product Specialist, you will have the following responsibilities:
Provide prompt technical support to customers, ensuring rapid issue resolution and foster customer satisfaction and loyalty.
Offer comprehensive internal technical training to enhance teams‘ understanding of BEA products and delivering impactful external technical training to foster long-term relationships.
Contribute technical expertise across the product lifecycle, ensuring products meet market demands.
Lead product expansion initiatives by analysing market opportunities.
Define and track KPIs for service and product quality, fostering continuous learning and improvement within the organization.
YOUR QUALITIES & SKILLS
3 years of experience with a technical background.
Fluent in German, English and French.
Proficiency in MS Suite.
Skilled in conducting tailored training for diverse audiences, ensuring thorough understanding of technical concepts.
Ability to advise and guide both internal teams and external clients effectively.
Strong communication skills, adept at asking pertinent questions and articulating arguments clearly.
Proficient in managing projects to achieve objectives efficiently.
Willingness to travel (40%)
OUR OFFER
In addition to being part of a great team that loves collaboration, birthday cake and fun – we offer a competitive package including extra-legal benefits (meal vouchers, eco-vouchers, collective bonus as well as individual bonus, 13th month, teleworking, health insurance and pension plan).
BEA takes care of its employees by offering them 5 days of company leave in addition to the 20 days of legal leave.
For our new parents, we take in charge 14 weeks of Parental Leave (new borns or adoption), both for moms (full paid maternity leave), dads as well as same sex parents.
Under the motto ‘Work hard – Play hard’, our Party Committee makes sure we have cool events and after work drinks to socialize.
We offer training programs allowing you to discover the company, your colleagues and understand the products and their applications.
Working at BEA means being part of a fast-growing technological company.
BEA stands for a pleasant working environment in which we pay attention to a sensible work-life balance.
About BEA
BEA develops sensing solutions that are designed to improve the performance and safety of automated equipment. The company was founded in 1965 and is based in Liège, Belgium. Organized in Business Units (EU, USA, Asia), BEA is present in Pittsburgh, Beijing, Tokyo and Singapore. Worldwide, more than 650 enthusiastic employees invest their energy and talent and contribute every day to the success of BEA.
Our mission is to work closely with the industry, our customers, and manufacturers to ensure that these solutions can enhance overall operations while helping streamline safety, security and productivity. BEA is also expanding its range of services to new markets where our sensing technologies offer a competitive advantage We offer a range of products in the fields of access control, industrial door and passenger transport. Looking to the future, BEA develops solutions for new applications such as vehicle counting and logistics automation.
BEA is an equal opportunity employer and we welcome team members regardless of race, color, religion, gender, sexual preference, age or disability.