For its IT department, BEA is looking for an IT Support to provide a positive employee experience in all aspects related to hardware and software/network tools.
YOUR MISSION
The mission of our IT Support is to provide technical assistance to employees, ensuring the continuity of company operations and optimal work quality, from onboarding throughout the careers of our workers. He/She reports to the IT Director and works closely with the ERP & BI team.
As an IT Support, you will:
Manage assistance requests related to software, hardware, and computer networks via a ticketing system.
Diagnose and resolve problems by quickly identifying the cause and providing practical solutions or escalating complex cases.
Ensure continuity of operations by monitoring the performance of computer systems to prevent potential issues.
Document and train by maintaining accurate records of assistance requests, contributing to the knowledge base, and training users on IT resources.
YOUR QUALITIES & SKILLS
Bachelor’s degree in computer science or similar by experience.
Minimum 3 years of experience as an IT Support.
Knowledge of Windows (client and server) and Linux operating systems.
Very good knowledge of Microsoft 365 suite, Microsoft AZURE, Microsoft Defender.
Proficiency in English (B1).
Sociable, communicative, and flexible.
Solution-oriented, organized, and methodical.
OUR OFFER
In addition to being part of a great team that loves collaboration, birthday cake and fun – we offer a competitive package including extra-legal benefits (meal vouchers, eco-vouchers, collective bonus as well as individual bonus, 13th month, teleworking, health insurance and pension plan).
BEA takes care of its employees by offering them 5 days of company leave in addition to the 20 days of legal leave.
For our new parents, we take in charge 14 weeks of Parental Leave (new borns or adoption), both for moms (full paid maternity leave), dads as well as same sex parents.
Under the motto ‘Work hard – Play hard’, our Party Committee makes sure we have cool events and after work drinks to socialize.
We offer training programs allowing you to discover the company, your colleagues and understand the products and their applications.
Working at BEA means being part of a fast-growing technological company.
BEA stands for a pleasant working environment in which we pay attention to a sensible work-life balance.
About BEA
BEA develops sensing solutions that are designed to improve the performance and safety of automated equipment. The company was founded in 1965 and is based in Liège, Belgium. Organized in Business Units (EU, USA, Asia), BEA is present in Pittsburgh, Beijing, Tokyo and Singapore. Worldwide, more than 650 enthusiastic employees invest their energy and talent and contribute every day to the success of BEA.
Our mission is to work closely with the industry, our customers, and manufacturers to ensure that these solutions can enhance overall operations while helping streamline safety, security and productivity. BEA is also expanding its range of services to new markets where our sensing technologies offer a competitive advantage We offer a range of products in the fields of access control, industrial door and passenger transport. Looking to the future, BEA develops solutions for new applications such as vehicle counting and logistics automation.
BEA is an equal opportunity employer and we welcome team members regardless of race, color, religion, gender, sexual preference, age or disability.